eXtyles Support

Software and Hardware Requirements 4

• eXtyles Installation - Software and Hardware Requirements
• eXtyles and Office 365
• eXtyles and 64-bit Office
• How do I check whether I have 64-bit or 32-bit Office on my computer?

eXtyles Installation Problems 13

• I need the eXtyles serial number and other installation information
• eXtyles appears in the Add-Ins tab rather than as its own tab
• eXtyles is installed, but is not showing up in Word
• Windows issues an error message or crashes when I try to install eXtyles
• eXtyles fails to find a Microsoft Word installation

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Problems with Microsoft Word 12

• October 2020 Office update causes eXtyles to misapply or drop Word styles
• How do I install a specific version of Word?
• Word issues an "Insert a Smart Card" warning when Word is started
• August 2017 Update for Office 2016 causes error messages and Paragraph Styling dialog to disappear
• Fix for bug affecting Microsoft Equation Builder math objects when processed with eXtyles

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Known issues in Word 2013 and 2016 5

• Slow application performance in Word 2013 and 2016
• Word 2013 no longer supports Type 1 (and older) fonts
• Paragraph styling menu hotkeys are missing in Word 2013 and 2016
• Word 2016 no longer supports Arial Unicode MS font (affects circled letter/number characters)
• Journal Database Update fails, particularly in Office 2013 and Office 2016

Solutions related to MathType 8

• eXtyles reports a MathType translation Error-14 during export
• Word crashes when eXtyles exports a document containing MathType equations
• Double-clicking on a MathType equation after an eXtyles process is run opens a different equation
• Word is unable to write an embedded object
• MathType is unable to convert OMML (Equation Builder) objects

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Solutions related to Microsoft OMML (Equation Builder) equations 2

• Fix for bug affecting Microsoft Equation Builder math objects when processed with eXtyles
• Equations are being turned into graphics

Working with difficult Word documents 7

• eXtyles paragraph style is missing or corrupted
• Upon attempting to run Activate and Normalize on a document, Word crashes or the document doesn’t activate
• eXtyles appears to freeze during Cleanup
• Upon Activation, black borders appear in my document
• Upon Activation, all of my text changes to Right-to-Left alignment

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Solutions for InDesign and Word-to-InDesign issues 1

• When I import my Word document into InDesign, some of the eXtyles styles are not converting correctly

eXtyles Training 5

• eXtyles User Training
• eXtyles Refresher Training
• eXtyles Administrator Training
• eXtyles Developer Training
• eXtyles Combined Administrator/Developer Training

Microsoft Word Training 1

• Word Tips for Editors

Where to find eXtyles documentation 1

• Where can I find eXtyles documentation?

Debugging eXtyles 1

• How to enable Debug Mode

Journal name not recognized 1

• Why didn’t eXtyles recognize a journal in my reference?

Reference linking and correction 7

• Are data from PubMed and Crossref always reliable?
• A DOI inserted by Crossref Linking resolves to a broken link.
• Error message after applying critical HTTPS patch for PubMed Linking Modules
• PubMed Reference Checking fails with "301" error
• Why is PubMed linking taking so long to complete?

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Citations 2

• eXtyles says it failed to convert the document during Citation processes
• Citation Matching is incorrectly removing the superscript from my citations

Tips for graphics handling 3

• Workflow options for handling graphics in your Word document
• Extracting graphics from your Word file
• Graphics and XML Export

Solutions for problems with graphics 1

• eXtyles XML export tells me that there is a picture in the file

Common Parsing Errors 1

• Warning: The attribute id of element [aff] is declared as ID but contains a token that does not start with a name start character

Tips, Tricks and Best Practices 3

• What are the most important things to check before export?
• Best practices for resolving XML errors after export
• What happens if I use an XML export file that didn't parse correctly?

Microsoft related 2

• How can I get Windows Explorer / File Explorer to show file extensions?
• How can I extract original image files from a Word document?

Other 3

• Can eXtyles help me create accessible content?
• Should my standards organization choose ISO STS or NISO STS?
• Should my standards organization choose STS or DITA?