eXtyles Installation Problems
Please email your support representative at eXtyles-support@inera.com.
Thu, Mar 29, 2018 at 3:55 PM
A known issue for certain users involves eXtyles appearing as an item on the Add-Ins tab, rather than its own tab. This issue may occur on builds num...
Thu, Mar 29, 2018 at 3:56 PM
Solutions are listed in order of likely effectiveness. Please check your eXtyles build number to select the appropriate group of suggested solutions. ⚠️...
Mon, Jun 24, 2019 at 10:28 AM
eXtyles does not support the 64-bit version of Microsoft Office. Determine whether you’re running the 32-bit version or the 64-bit version of Microso...
Tue, Jan 22, 2019 at 2:44 PM
Occasionally,
during installation eXtyles will display the following error message:
“Failed to find a Microsoft Word installation. Microsoft W...
Tue, Apr 28, 2015 at 11:58 AM
The eXtyles menu is unavailable or the menu items are empty In some cases, eXtyles will fail silently (i.e., Word will appear to open as normal, but the eX...
Thu, Sep 14, 2017 at 11:02 AM
After uninstalling eXtyles and attempting to reinstall, a dialog asks if I want to uninstall eXtyles
This message indicates that on the previous uninstall, some files were not completely cleared out of the directory C:\Program Files\InstallShield Ins...
Mon, Jun 27, 2016 at 3:16 PM
InstallShield is used to manage the installation and uninstallation of eXtyles. Occasionally, particularly during the installation of an eXtyles update...
Thu, Jan 28, 2016 at 1:54 PM
As of July 20, 2015, eXtyles SI supports Windows Server 2012 R2. If your build of eXtyles SI was delivered prior to this date, please contact eXtyles Suppo...
Mon, Jul 20, 2015 at 1:31 PM
I am running a trial of eXtyles If eXtyles informs you that your license has expired, please contact eXtyles-support@inera.com to discuss the terms and ...
Fri, Jun 8, 2018 at 2:25 PM