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eXtyles FAQ and Solutions
eXtyles - Help with Installation
Software and Hardware Requirements
4
eXtyles Installation - Software and Hardware Requirements
eXtyles and Office 365
eXtyles and 64-bit Office
How do I check whether I have 64-bit or 32-bit Office on my computer?
eXtyles Installation Problems
13
I need the eXtyles serial number and other installation information
eXtyles appears in the Add-Ins tab rather than as its own tab
eXtyles is installed, but is not showing up in Word
Windows issues an error message or crashes when I try to install eXtyles
eXtyles fails to find a Microsoft Word installation
See all 13 articles
eXtyles - Help with Microsoft Word
Problems with Microsoft Word
12
October 2020 Office update causes eXtyles to misapply or drop Word styles
How do I install a specific version of Word?
Word issues an "Insert a Smart Card" warning when Word is started
August 2017 Update for Office 2016 causes error messages and Paragraph Styling dialog to disappear
Fix for bug affecting Microsoft Equation Builder math objects when processed with eXtyles
See all 12 articles
Known issues in Word 2013 and 2016
5
Slow application performance in Word 2013 and 2016
Word 2013 no longer supports Type 1 (and older) fonts
Paragraph styling menu hotkeys are missing in Word 2013 and 2016
Word 2016 no longer supports Arial Unicode MS font (affects circled letter/number characters)
Journal Database Update fails, particularly in Office 2013 and Office 2016
eXtyles - Help with Math
Solutions related to MathType
8
eXtyles reports a MathType translation Error-14 during export
Word crashes when eXtyles exports a document containing MathType equations
Double-clicking on a MathType equation after an eXtyles process is run opens a different equation
Word is unable to write an embedded object
MathType is unable to convert OMML (Equation Builder) objects
See all 8 articles
Solutions related to Microsoft OMML (Equation Builder) equations
2
Fix for bug affecting Microsoft Equation Builder math objects when processed with eXtyles
Equations are being turned into graphics
eXtyles - Help with Difficult Documents
Working with difficult Word documents
7
eXtyles paragraph style is missing or corrupted
Upon attempting to run Activate and Normalize on a document, Word crashes or the document doesn’t activate
eXtyles appears to freeze during Cleanup
Upon Activation, black borders appear in my document
Upon Activation, all of my text changes to Right-to-Left alignment
See all 7 articles
eXtyles - Working with Adobe InDesign
Solutions for InDesign and Word-to-InDesign issues
1
When I import my Word document into InDesign, some of the eXtyles styles are not converting correctly
Inera - Training
eXtyles Training
5
eXtyles User Training
eXtyles Refresher Training
eXtyles Administrator Training
eXtyles Developer Training
eXtyles Combined Administrator/Developer Training
Microsoft Word Training
1
Word Tips for Editors
eXtyles - Documentation
Where to find eXtyles documentation
1
Where can I find eXtyles documentation?
Debugging eXtyles
1
How to enable Debug Mode
eXtyles - Help with References and Citations
Journal name not recognized
1
Why didn’t eXtyles recognize a journal in my reference?
Reference linking and correction
7
Are data from PubMed and Crossref always reliable?
A DOI inserted by Crossref Linking resolves to a broken link.
Error message after applying critical HTTPS patch for PubMed Linking Modules
PubMed Reference Checking fails with "301" error
Why is PubMed linking taking so long to complete?
See all 7 articles
Citations
2
eXtyles says it failed to convert the document during Citation processes
Citation Matching is incorrectly removing the superscript from my citations
eXtyles - Working with Graphics
Tips for graphics handling
3
Workflow options for handling graphics in your Word document
Extracting graphics from your Word file
Graphics and XML Export
Solutions for problems with graphics
1
eXtyles XML export tells me that there is a picture in the file
eXtyles - Common XML Export errors
Common Parsing Errors
1
Warning: The attribute id of element [aff] is declared as ID but contains a token that does not start with a name start character
Tips, Tricks and Best Practices
3
What are the most important things to check before export?
Best practices for resolving XML errors after export
What happens if I use an XML export file that didn't parse correctly?
eXtyles - Other
Microsoft related
2
How can I get Windows Explorer / File Explorer to show file extensions?
How can I extract original image files from a Word document?
Other
3
Can eXtyles help me create accessible content?
Should my standards organization choose ISO STS or NISO STS?
Should my standards organization choose STS or DITA?